Support Packages
Support designed to your needs, covering both the open source and the commercial products.
BASIC |
PREMIUM |
GOLD |
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|---|---|---|---|
| Support hours | Business hours 08:00 - 18-00 |
24 x 7 x 365 | 24 x 7 x 365 |
| Target products | Open source Prowide Integrator Prowide Messaging Hub |
Open source Prowide Integrator Prowide Messaging Hub |
Prowide Messaging Hub |
| Software defects analysis, debugging and development of resolution code. This may involve a fix on the libraries or a specific workaround for the customer. |
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| Remote installation assistance for libraries updates and upgrades. | |||
| API usage analysis and code review. | |||
| Guaranteed SWIFT Standards compatibility and upgrades when necessary. | |||
| SWIFT annual standard release updates (SRU) 6 months before going LIVE. | Optional * | ||
| Customized Test Framework Tooling bundle and initial test scripts. Pro-Active consulting and expert guidance for your UAT. |
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| Dedicated Technical Account Manager With in-depth knowledge of your PROWIDE environment(s) based on initial discovery and ongoing support history. Best practices recommendations based on your environment. |
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| Get started | Get started | Get started |
Basic
Business hours: 08:00 - 18-00
- For any product: Open source, Prowide Integrator, Prowide Messaging Hub
- Software defects analysis, debugging and development of resolution code.
This may involve a fix on the libraries or a specific workaround for the customer. - Remote installation assistance for libraries updates and upgrades.
- API usage analysis and code review.
- Guaranteed SWIFT Standards compatibility and upgrades when necessary.
- Optional * early release to receive for SWIFT annual standard release updates (SRU) 6 months before going LIVE.
Premium
24 x 7 x 365
- For any product: Open source, Prowide Integrator, Prowide Messaging Hub
- Everything in the Basic support plan.
- Included early release subscription to receive SWIFT annual standard release updates (SRU) 6 months before going LIVE.
- Free Prowide Integrator SDK.
Gold
24 x 7 x 365
- For Prowide Messaging Hub only
- Everything in the Premium support plan.
- Customized Test Framework tooling bundle and initial test scripts. Pro-Active consulting and expert guidance for your UAT.
- Dedicated Technical Account Manager with in-depth knowledge of your PROWIDE environment(s) based on initial discovery and ongoing support history. Best practices recommendations based on your environment.
* The Early Release is an optional subscription to receive the new SRU updates, each year, by May. That is 6 months before the SWIFT live date, and 5 months before the public releases of Prowide Core.
The Basic support plan and the Early Release are included in all commercial products.
The scope of the Core support packages is the open source libraries for MT and ISO20022. If you have a license for any module in the Integrator or Messaging Hub packages, support for Integrator/Messaging Hub gets you covered for both the open source and the licensed software.
Benefits
- Access to open source and PROWIDE expert consultants.
- Ensure consistent uptime for critical applications containing PROWIDE components.
- Contact directly with the development community.
- Provides customers high levels of pro-active support and personalized incident and crisis management.
- Availability to customize the support package by selecting block hours linked to customer needs.
What we offer
We help you design, implement and maintain your required SWIFT applications on top of our framework.
Industry Expertise
We offer you deep expertise gained from hands-on experiences working for financial institutions around the world. You won't have to teach us about your financial services.
Practical Tools
We use established techniques and tools in a pragmatic approach, to achieve an optimal balance between urgent and important.
Research Capabilities
Highly experienced research consultants will analyze your requirements to offer you the best solution options.
Innovative Thinking
When doing the right things is not enough, innovation, or doing something new, is fundamental. Sometimes, imagination is more important than knowledge.