Services

We combine industry expertise, practical tools, research capabilities and innovative thinking, to complement our software offering with support, development and consulting services.

Because we make "WIFE", we are able to offer the best service to help you design and implement your required SWIFT applications on top of our framework. The best development skills tweaking the software for your own infrastructure.

Prowide CORE early release subscription

Looking to begin early on with testing the new SRU (SWIFT Standard Release)? Then subscribe to the early release update and begin testing already by the end of May.
Don't wait for the public release in October and save 5 months of waiting time.

Want to know more about it? Click on the button below.

Early Release

Support Packages

Basic Support for CORE  |  Included with all commercial products

It includes: business hours 08:00 - 18-00

Software defects analysis, debugging and development of resolution code. This may involve a fix on the libraries or a specific workaround for the customer.

Remote installation assistance for libraries updates and upgrades.

Impact analysis and development support to libraries' API upgrades.

API usage analysis and code review.

Guaranteed SWIFT Standards compatibility and upgrades when necessary.

Optional SWIFT annual standard release updates (SRU) 6 months before going LIVE.

Benefits

  • 10 x 5 support business hours (08:00 - 18:00)
  • Access to open source and PROWIDE expert consultants.
  • Ensure consistent uptime for critical applications containing PROWIDE components.
  • Contact directly with the development community.
  • Provides customers high levels of pro-active support and personalized incident and crisis management.
  • Availability to customize the support package by selecting block hours linked to customer needs.

Premium Support for CORE and Commercial Products

It includes: 24x7x365

Software defects analysis, debugging and development of resolution code. This may involve a fix on the libraries or a specific workaround for the customer.

Remote installation assistance for libraries updates and upgrades.

Impact analysis and development support to libraries' API upgrades.

API usage analysis and code review.

Guaranteed SWIFT Standards compatibility and upgrades when necessary, including in particular SWIFT annual standard release updates (SRU) 6 months before going LIVE.

Benefits

  • 24 x 7 Support around-the-clock coverage.
  • SWIFT Standards Release made available 6 months before the CORE Community is updated with the SWIFT Standards Release.
  • Access to open source and PROWIDE expert consultants.
  • Ensure consistent uptime for critical applications containing PROWIDE components.
  • Contact directly with the development community.
  • Provides customers high levels of pro-active support and personalized incident and crisis management.

Gold Support for CORE and Commercial Products

It includes: 24x7x365

Software defects analysis, debugging and development of resolution code. This may involve a fix on the libraries or a specific workaround for the customer.

Remote installation assistance for libraries updates and upgrades.

Impact analysis and development support to libraries' API upgrades.

API usage analysis and code review.

Guaranteed SWIFT Standards compatibility and upgrades when necessary, including in particular SWIFT annual standard release updates (SRU) 6 months before going LIVE.

Dedicated Technical Account Manager. Pro-Active consulting and expert guidance.

Get best practices recommendations pertaining to your environment from your Technical Account manager, who has an in-depth knowledge of your PROWIDE environment(s) based on initial discovery and ongoing support history..

Benefits

  • SLAs providing 24x7 Gold support coverage with fast response times to address production issues.
  • SWIFT Standards Release made available 6 months before the CORE Community is updated with the SWIFT Standards Release.
  • Access to open source and PROWIDE expert consultants.
  • Ensure consistent uptime for critical applications containing PROWIDE components.
  • Contact directly with the development community.
  • Provides customers high levels of pro-active support and personalized incident and crisis management.
  • Drive adoption and align technology solutions with core business goals by performing ongoing analyses of the current state of your environment and receiving guidance and development to close any potential technology gaps.
  • Maintain optimal environment productivity and performance levels with guidance from a PROWIDE Certified Technology Specialist (PCTS).
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Industry Expertise


We offer you deep expertise gained from hands-on experiences working for financial institutions around the world. You won't have to teach us about your financial services.

Practical Tools


We use established techniques and tools in a pragmatic approach, to achieve an optimal balance between urgent and important.

Research Capabilities


Highly experienced research consultants will analyze your requirements to offer you the best solution options.

Innovative Thinking


When doing the right things is not enough, innovation, or doing something new, is fundamental. Sometimes, imagination is more important than knowledge.